Terms of Service

Who we are

Sakaevo is the trading name of E TURVEY & P TURVEY (ABN 94 247 951 680), a partnership based in Queensland, Australia. You can reach us any time at hello@sakaevo.com.

Who can buy, and pricing

Our plans are available to Australian businesses only. Prices are in Australian dollars.

Sakaevo is not currently registered for GST, so no GST is charged on our invoices. If we become GST registered, GST at the prevailing rate will be added to invoices from that point, as the law requires. We will give you at least 30 days' written notice before GST first applies to your subscription.

What you get

Your plan's inclusions are the ones listed on the pricing page at the time you buy. Your welcome email confirms the purchase and summarises the package. The service is a managed system: we build, connect, host and run it for you on our own and third party platforms.

Payment

Payment is upfront: the one off setup fee and your first month are both billed at checkout, by card or BECS bank debit. Your subscription then renews monthly on the same date. BECS debits can take 1 to 3 business days to settle.

Each plan includes 500 outbound SMS segments per month. A standard text is one segment; a long text can use two or more. Unused segments do not roll over. Additional segments are $0.15 each.

We may change prices with 30 days' written notice. A price change never applies to a month you have already paid for.

Onboarding and go-live

We agree your go-live date up front: about 5 business days for work on an existing website, about 10 business days when we build a new one, counted from complete onboarding (we have everything we need from you). Onboarding starts when we hold your kickoff call or begin work on your account, whichever comes first. Delays on your side, such as access, content or approvals, move the date with them.

Our launch guarantee

Live on time, or next month is on us. If we miss the agreed go-live date for a reason on our side, your next month is free. This is a delivery guarantee, not a promise of business results. The full detail lives on our Refunds and Guarantee page.

Cancelling

Month to month, no lock-in. Cancel any time and your service runs to the end of the month you have paid for, then stops. We do not refund part months.

Two exceptions in your favour: cancel before onboarding starts and we refund everything you paid, setup and first month included. Cancel after onboarding starts but before you go live and we keep only the setup fee, refunding your first month in full. Full detail on our Refunds and Guarantee page.

What happens to the pieces if you leave

The follow-up system itself (automations, integrations, message flows) runs on Sakaevo and third party platforms and stays with us. The dedicated reply number we set up for your follow-up texts is part of that system and stays with Sakaevo.

Your customer data is always yours: on request we export your leads and contact records to you in a standard format.

Website, domain and content: ownership and handover depend on your agreement with us, because setups differ. What you bring stays yours; what we build and host is covered by your service agreement. Ask us before you buy if this matters to your plans.

Your existing phone number always remains yours.

Your responsibilities

Give us accurate information and timely access, and use the system lawfully, including the Spam Act 2003 rules for messages we send on your behalf. You confirm the people whose details you give us have agreed to hear from your business, as the Spam Act 2003 requires, and that you can show that if asked.

If a customer asks you directly to stop receiving messages, tell us within 2 business days so we can switch them off; the system applies every opt out within 5 business days. If we reasonably believe a contact list was not gathered with consent, we can pause sending while we sort it out with you.

Liability

We supply services with due care and skill. Nothing in these terms excludes or limits any right you have under the Australian Consumer Law. To the extent the law allows, our total liability for anything else is capped at the amount you paid us in the 3 months before the claim, and neither of us is liable to the other for indirect or consequential loss.

Changes to these terms

If we change these terms we will email you at least 14 days before the change applies. A change only takes effect from your next monthly renewal after that notice, so it never applies to a month you have already paid for. If you do not want the new terms, cancel before that renewal and your service simply runs to the end of the month you have paid for.