For small local businesses
Google Review Management
Ask for honest reviews. Keep up with feedback. Reply with care. We agree how review requests are sent, check new Google reviews and prepare replies that sound like your business, for small local businesses across Australia.
Set up the process
- Confirm the correct Google profile and authorised access.
- Agree the customer visit, purchase or completed-service event that makes a request appropriate.
- Approve neutral request wording, sending rules and opt-outs.
- Agree your reply tone, named approver and complaint contact.
- Test the agreed request and approval process before activation.
Proposed ongoing managed service
For one location, with review volume, responsibilities and price agreed before we start.
- Check for new Google reviews twice a week on agreed business days.
- Prepare routine reply drafts within two business days of each scheduled check.
- Send replies for your approval before publication.
- Flag complaints or sensitive reviews to your nominated owner on the business day we identify them.
- Provide a monthly summary of new reviews, response status, recurring feedback and next actions.
Honest requests and considered replies
Customers are invited to give honest feedback without rewards or satisfaction screening. Requests follow the agreed product rules.
We can assess whether a review appears to break Google’s policies and explain reporting options. Google decides whether it is removed. We cannot remove a genuine review just because it is unfavourable.
What is included, and what is quoted
Automated Google review requests are already included in the published follow-up plans. Regular monitoring, reply drafting, approval handling and reporting form a separately quoted managed service.
Price depends on review volume, locations and agreed workload. Google Business Profile upkeep can be included in the same proposal, with the responsibilities listed clearly.
Your approval process
- You approve the request wording and sending rules.
- You nominate the person who approves replies.
- Sensitive feedback goes to your nominated owner.
- Your monthly summary shows completed and pending responses.
Questions, answered straight
Is review management the same as review requests?
No. Requests invite feedback. Managed review work also covers monitoring, draft replies, owner escalation and reporting. Review requests are included in published follow-up plans; the wider managed service is quoted separately.
Do you only ask happy customers?
No. We use neutral eligibility rules and welcome honest feedback. We do not screen customers by satisfaction, offer rewards or require a positive rating.
Can you reply to reviews for us?
Reply support can be included in your managed scope. We agree the tone, approval process and response responsibility first. Sensitive or disputed feedback is referred to the owner.
How quickly would you prepare replies?
The proposed managed service checks reviews twice weekly and prepares routine drafts within two business days of each scheduled check. This is measured from the check, not from when the review is posted. Replies wait for your approval. The final scope and timing are agreed before work starts.
Can you delete a bad review?
We cannot delete a genuine review. A review that appears to breach Google’s rules can be assessed for reporting, but Google decides whether to remove it.
How much does it cost?
Google review requests are included in the published follow-up plans. Monitoring, reply management and reporting are quoted to suit your locations, review volume and agreed workload.
Will reviews guarantee a higher Maps ranking?
No. Reviews can help customers assess your business, but Google Maps visibility also depends on relevance, distance and other factors. We do not promise a position or a number of reviews.
From Sakaevo Insights
Stop losing jobs
Let your customer feedback get the care it deserves.
Talk to us about review requests, monitoring and replies for your business.
Your scope, price and approval process agreed upfront.