Refunds and Guarantee

The launch guarantee

Live on time, or next month is on us.

When you buy, we agree your go-live date in writing: about 5 business days for work on an existing website, about 10 business days when we build a new one, counted from complete onboarding (we have everything we need from you).

If we miss that date for a reason on our side, your next month is free. We apply the credit to your next invoice automatically; you do not have to chase it.

What does not trigger the guarantee: delays caused by things we are waiting on from you (access, content, approvals), or changes you request after the date is agreed. In that case we simply agree a new date with you, and the guarantee applies to that new date just the same.

This is a delivery guarantee. It is not a promise of leads, rankings, reviews or revenue.

Refunds

Onboarding starts when we hold your kickoff call or begin work on your account, whichever comes first. That moment, and your go-live date, decide which rule applies.

Before onboarding starts: cancel and we refund everything you paid, setup and first month included.

After onboarding starts but before you go live: we keep the setup fee, because it covers work we have already begun, and we refund your first month in full. You never pay for service you have not had.

After go-live: cancel any time and your service runs to the end of the month you have paid for, then stops. That applies to every month after it too. We do not refund part months.

BECS bank debits: refunds for bank debit payments are returned to the same account and can take a few business days to appear.

Australian Consumer Law

Nothing on this page limits your rights under the Australian Consumer Law. If our service fails to meet a consumer guarantee, you are entitled to the remedies the law provides, which may include a refund regardless of the rules above.